Reference

Terms & Conditions before you join

Auto Roulette, Dice, MotoGP Betting and Crash Games share one bir365 account agreement, so you can see the rules for access, wallet use and settlement before you open…

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bir365 Terms & Conditions before you join
CONTACT ROUTES

Ask us about your Terms record

Legal wording is easier to act on when you can reach a real channel, so we keep Terms & Conditions questions tied to your account record. Contact us before you open your account if you want to ask how a clause applies to wallet checks, device access or settlement rules. Existing account holders should include the registered phone number and the game or payment date, so we can trace the exact record without asking twice.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB for quick Terms & Conditions questions, including account access, password changes and pending wallet checks tied to DANA, OVO, GoPay or QRIS.

Email record

Email support when you need a written reply about a clause, a settlement record or a payment query. Add your registered phone number, payment rail and date so our team can trace it.

WhatsApp help

Use WhatsApp for account-specific Terms questions when live chat is busy. We may ask you to confirm the Account > Security > Devices path before discussing sensitive account details.

ACCOUNT CARE

Account rules, cookies and change requests

Your Terms & Conditions sit beside practical account controls, not apart from them. We use profile checks, device records and session cookies to connect wallet activity to the person who opened the…

Profile accuracy

Keep your name, phone number and email current because the Terms use those details to verify wallet records and contact you about account access, settlements or requested changes.

Cookie handling

We use session cookies to keep you signed in and to connect device activity with your account. Clearing cookies may sign you out and require phone verification again.

Device checks

Open Account > Security > Devices to view recent sessions. If a device looks unfamiliar, change your password first, then contact us so we can mark the account record.

Wallet retention

Wallet records for DANA, OVO, GoPay and QRIS are kept while needed for settlement, account checks and dispute handling under the Terms & Conditions that apply to your activity.

Change requests

Request a profile correction from Account > Profile or by email if the menu cannot be edited. We may ask for a matching payment receipt before changing sensitive details.

Settlement questions

For Auto Roulette, Dice or Fishing God settlement questions, share the round time and wallet entry. We compare the game record with account history before giving a final reply.

Terms questions you may search

Short answers help you decide whether to open an account, continue a session or contact us before money moves. These Terms & Conditions questions focus on account acceptance, wallet ownership, device access, data handling and dispute steps. If your question is tied to a specific DANA, OVO, GoPay or QRIS receipt, contact us with the date and registered phone number after reading the answer.

You accept them when you create an account, confirm your phone number and continue into the lobby. We record that account step so later wallet, access and settlement questions refer to the same agreement.

Yes. We may update the Terms & Conditions when account processes, payment checks or legal requirements change. When a material change affects your account use, we place the updated wording where you can read it.

Yes. The Terms require payments to come from an account you control. If the name, receipt or account history does not match, we may pause a withdrawal while we complete checks.

Change your password from Account > Security first, then check Account > Security > Devices. Contact us with the session time so we can compare login records with wallet and game activity.

Send the game name, round time and account phone number through live chat or email. We compare the internal game record, wallet entry and session data before replying under the Terms.

Yes. Start from Account > Profile and edit what the menu allows. For sensitive details, email support; we may ask for phone verification and a matching payment receipt before making a change.

Yes. Access and eligibility depend on local law. If your location, connection or account record suggests a restriction, we may limit access while we check what the Terms allow.

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